My name is Ryan. In 2024, Vodafone made a $50 billing error and admitted it. What followed is 21 months of false debt flags, debt collectors, privacy breaches, leaked records to a journalist, and a CEO who contacted a board member of my employer.
Turns out that’s not a great look when you’re a publicly listed company.
TPG appointed an external investigator – who found nothing, after a twelve-page independence challenge went unanswered. Analysts have cut the price target. Regulators are engaged. The matter is now progressing through legal channels. And over 3 million people have been watching.
📖 New: When a $26 million charity doubles as a corporate Rolodex, the philanthropy starts to look like infrastructure → Read Post #75
The receipts are all here.
📂 The receipts → Case files
🚨 Fight back → Lodge your TIO complaint
📖 The full story → Vodafone didn’t want this published
🧾 An Admitted Error They Refused to Fix
When formal complaints followed, TPG’s CEO personally contacted a board member of my current employer. Vodafone disclosed confidential personal information – including details of my employment – to a journalist. A named email identifies Vodafone as the source.
Both are documented. Neither has been denied.
📂 Everything Is Documented
Every call. Every transcript. Every reversal. Every false flag. The TIO’s written confirmation. The OAIC complaint. The CEO conduct allegations.
It’s all on the record – and it’s all here.
🗣️ You’re Not Crazy. This Keeps Happening.
“Vodafone listed a false debt with collectors while I was separated and grieving. I had to clear it myself just to get a home loan. The ombudsman is now chasing them for a privacy breach.”
“Lost reception for six months. They refused to release me, sent me to debt collectors, and harassed me. Nine months later – after my MP and the TIO got involved – they finally wiped the debt.”
“They sent me a credit default notice while my account was in active dispute with the TIO. That’s a material privacy breach.” – Reddit
“Vodafone agreed to waive a $577 exit fee. Then re-added it and billed my card. Bad-faith billing, pure and simple.” – ProductReview
“Countless calls. Manager callbacks that never come. No accountability, no transparency, no resolution.” – ProductReview
“I feel trapped in a contract for a service they openly admit they cannot deliver.” – ProductReview
“Five months of wrong fees and empty promises. Switched to Optus. Still chasing them through the TIO.”
“They’ve been deducting $20 a month with no record of it. My bank confirmed it’s them. Vodafone says they ‘can’t help.’”
🚨 Don’t Wait for Vodafone to Fix It.
The hold times, the dropped callbacks, the “I’ll escalate that for you” that never leads anywhere – at some point it stops looking like dysfunction and starts looking like a pattern.
Most people give up before reaching an outcome.
You don’t have to.
Escalation pathways exist – but they often need to be actively pursued.
👉🏻 Lodge your TIO complaint – it’s free and it works
👉🏻 Share your story – patterns matter to regulators
👉🏻 Read the case files – know what you’re dealing with